Cross-Functional Improvement Analysis I & II

LEAN Six Sigma Black Belt

Compressed classroom time
Maximum coaching time by instructor
 
Location: Massey Business Center, Belmont University, Lab 314
Time: 8:00 am to 4:30 pm
 
Black Belt Credit Course I:  Cross-Functional Improvement Analysis I
2009 Class Dates:  February 17-18, March 10-11, April 14-15 (coaching by instructor for all projects)
Fee: $4,200

Black Belt Credit Course II: Cross-Functional Improvement Analysis II
2009 Class Dates: May 19-20, June 16-17, July 21 (coaching by instructor for all projects)
Fee: $4,200

Course Description:
Cross Functional Improvement Analysis I & II (Six Sigma Black Belt I & II)   6 hours graduate credit for Master of Education - Organizational Leadership and Communication; 3 hours graduate credit transferable to the Massey  MBA (Master of Business Administration)

These two courses build on the knowledge gained from the Continuous Improvement Analysis course but focus on advanced topics that include cross-functional projects.  These courses use the principles of Lean and Six Sigma as a base but add such topics as creating survey instruments to measure customer satisfaction, advanced statistical process control, measurement system evaluation, regression, normal theory and most importantly Applied Cause and Effect Analysis (ACE™).   Belmont’s courses are dramatically different from other courses.  In our courses students are encouraged to complete a project that utilizes ACE™ where multiple ideas for improvement (20-30) will be analyzed simultaneously to find the “golden nuggets” that dramatically improve the bottom line.  An actual case study analyzing 27 ideas simultaneously to increase sales (that resulted in an increase of $3M a month to the client) will be highlighted throughout the course.  The instructor is an experienced ACE™ practitioner and includes one-on-one coaching both in the classroom and on the clients’ site to ensure maximum transference of knowledge.  Once students have completed both of these courses they will have a Six  Sigma Black Belt certification in either the Master of Education in Organizational Leadership and Communication or the Master of Business Administration. Prior to the class, students are encouraged to contact Ms. Jeffries at 615.566.9928 or sjeffries@quadrantonegroup.com to discuss project selection.  There will be coaching throughout the 6 months to augment classroom instructions and ensure the success of the projects.  Project returns are typically significant if the project is chosen by the key decision makers.

Who should attend:
Great Managers                      Change Agents
Sr.  Operations Managers     Sr.  Marketing Managers
Project Managers                    Quality Managers
IT Managers                             Process Engineers

Upon successful completion the student should be able to:
     Identify and execute LSS/ACE™ projects with a high return on investment
     Improve profit margins and customer service
     Excel at working on tactical results-oriented activities
     Improve management reports through better data capture and analysis techniques
     Resolve chronic and high-impact issues in reduced time frames
     Control and sustain improvements
     Execute and present real-world projects and case studies to management and the class with confidence

The certification program includes the following:
Overview of Six Sigma (DMAIC)
Define
     Voice of the customer includes how to create a customer survey instrument
Measure
      Data Collection and Data Analysis
      Process Sigma
      Value Stream Mapping
Analyze
     Identifying Causes of the Problem
     Verifying Causes
Improve
      Applied Cause and Effect Analysis (ACE™) (how to use it in the service industry)
Control
     Standardization
     Process Monitoring

Overview of Lean Enterprise
     Lean Solutions: 5s, FMEA, Autonomation (visual controls and mistake proofing),
                        Just-in-Time, Production Leveling, Mistake Proofing (Poka-Yoke)
   

  Coaching on your project and coaching on an additional in-class project
  How to manage a project with a large Applied Cause and Effect Analysis (ACE™)
  Introduction to Minitab
  Effective presentations to senior management

The program includes attendance in all 11 days of classroom training in order to take the certification exam.   All students are encouraged to complete real-world and in-class projects certified by the instructor.   There will be numerous times during the class devoted to coaching.   You will be coached as you present your project during each class session.   The in-class complex case study will demonstrate issues frequently encountered in actual ACE™ projects.

Belmont University and the Quadrant One Group introduce the Lean Six Sigma Black Belt certification program.   The program is taught by Susan Jeffries, a 20 plus year veteran of process improvement methodologies.   Ms. Jeffries' strongest attribute is that she is a Six Sigma practitioner and brings overall business acumen to the classroom.   She has completed 70+ Six Sigma projects in both service industries and manufacturing where 90% of the projects used Applied Cause and Effect Analysis (ACE™)  and achieved breakthrough results in increasing revenue, reducing costs and improving customer and employee satisfaction.   Her clients include BellSouth, NuVox Communications, Shop at Home TV Network, First Trust Bank, Jackson Madison County General Hospital, HCA, Vanderbilt Childrens Hospital, 101st Airborne and TRW.